Privacy policy

Last updated: May 2026

At UrbanZip, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit urbanzip.shop or make a purchase from us. By using our website, you agree to the terms described below.

1. Information We Collect

When you visit or shop at [STORE NAME], we may collect the following information:

Personal Information you provide:

Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely — we never store card numbers)

Information collected automatically:

IP address and browser type
Pages visited and time spent on our site
Device information (mobile, desktop, etc.)
Referring website or search engine

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and customer service requests
Improve our website and product offerings
Send promotional emails (only if you have opted in)
Detect and prevent fraud or unauthorized activity
Comply with legal obligations under Indian law

We will never sell your personal information to any third party for their own marketing purposes.

3. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:

Remember items in your shopping cart
Understand how visitors use our site
Deliver a faster, more personalized experience

You can disable cookies through your browser settings at any time. However, doing so may affect certain features of our website. By continuing to use our site, you consent to our use of cookies.

4. Third-Party Services

To operate our store effectively, we work with trusted third-party partners. These include:

Shopify — our e-commerce platform (processes orders and payments)
QuikInk — our print-on-demand fulfillment partner (receives your shipping details to fulfill orders)
Payment Gateways — such as Razorpay or UPI platforms for secure payment processing
Google Analytics — to understand website traffic and visitor behavior

Each of these partners has their own privacy policy and handles your data only to the extent necessary to provide their service. We share only the minimum information required — for example, your name and shipping address with QuikInk solely to print and deliver your order.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard measures including:

SSL encryption on all pages of our website
Secure payment processing through certified gateways
Limited access to your personal data — only used when necessary to fulfill your order

However, please note that no method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

6. Your Rights as a Customer

Under applicable Indian law, including the Information Technology Act, 2000 and emerging data protection regulations, you have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Ask us to correct inaccurate or incomplete information
Deletion — Request that we delete your personal data, subject to legal obligations
Opt-out — Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
Grievance Redressal — Lodge a complaint if you believe your data has been mishandled

To exercise any of these rights, simply contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill your order, comply with legal requirements, and resolve any disputes. Order records are typically kept for a minimum of 3 years as required under Indian tax and accounting laws.

8. Children's Privacy

UrbanZip is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.